While we've focused plenty of attention on the security threats your business faces when left unattended or outside business hours, there's a separate list of issues that are unique to operating hours.
It's important that your staff are aware of ways to minimise and manage any security concerns. Of course, another option is to bring in a professional, with static security guards providing a visible presence throughout your premises.
What can you do to ensure these security guards are supported by your staff?
1. What would you do if your premises is robbed?
Ideally, this is a policy that will never have to be used. However, it is much better to be safe than it is to be sorry. Businesses depend on their employees, if they aren't kept safe then it puts the success of your whole business at stake.
Staff need to be aware of the appropriate responses if they are threatened in a robbery, such as how to deal with any demands and where the silent alarm is located.
On top of this, any guidelines should be backed up with video security.
2. What is your cash handling process?
This is one of the most important things staff need to know if your business deals with cash regularly. There's no point putting all that effort earning it if it's immediately lost due to poor processes.
If you deal with cash on the premises, One tip to reduce risk is to set a threshold for how much cash can be in the register at any one time. Once this is reached, the excess should be deposited into a secure safe.
Incidentally, NSR offer a cash banking service where we can collect and bank your money for you. The cash is fully insured while in our possession, saving you the hassle and danger of doing it yourself.
3. How do you recognise threats?
This can be a hard one to train as it relies on instinct, but that doesn't make it any less important.
If staff are feeling uneasy due to a customer's behaviour, there should be processes in place to ensure they aren't left dealing with any threats on their own.